Account Manager (Canada)

FreeWill is an award-winning, social-good startup that has partnered with 2,400+ nonprofits who support our mission while generating $14B in gift commitments for nonprofits since we were founded in 2017. We’ve been featured in the New York Times, Forbes, Oprah’s magazine, and our co-CEOs have even been named to Town & Country’s “Top 50 Philanthropists” list.

All of this is because we’ve figured out how to make some powerful (but complicated!) ways to donate much easier and more accessible. Our products make things easier for the donors who want to change the world and for nonprofits doing heroic work around the planet. We partner with nonprofits of all sizes to diversify fundraising across individual and institutional giving, from legacy gifts and tax-smart donations to foundation, corporate, and government grants.

In the last 9 years, we’ve grown from 5 people to 200+ (all smart, tenacious, and kind), and continue to grow. We’d love to have you be a part of this adventure. We were named a "Most Loved Workplace" by both Newsweek and Best Practice Institute and the 2025 Most Loved Workplaces® for Diversity by the Best Practice Institute. In 2026, we were named as one of Forbes' Best Startup Employers.

Curious about company culture and management at FreeWill? Check out the 2025 Best Manager Ever podcast featuring Anthony Sottile, FreeWill's VP of Partner Success on either Spotify or Apple.

About the role

FreeWill is seeking an Account Manager to join the Partner Success team to play an integral role in accelerating our work supporting nonprofits (large and small) across the country. This is a full-time remote position. The offers for this role will be in the range of CAD$115,000-$128,000 OTE inclusive of a base salary of CAD$86,000-$96,000 and equity.

Please note: Initial interviews for this role will begin on September 15th. Applying early is strongly encouraged!

• Ensure nonprofit organizations want to continue working with us term over term ( annual subscriptions)

• Identify opportunities to expand partnerships to include other FreeWill fundraising tools and add value to partnerships

• Create warm, dynamic relationships with our partners and ensure they feel cared for

• Identify challenges internally and externally and proactively address problems

• Ensure tactics and processes are scalable as our team and partnerships grow

• Understand and communicate partner needs to the team internally

• Lead renewal and upsell meetings and other communications with partners while prioritizing partner goals

• Build strong relationships internally with Partner Success Strategists to understand partner journey up to point of renewal

• Creatively make and pitch renewal and expansion plans based on individual partner needs, owning each deal well ahead of key deadlines and getting ahead of problems before they surface

• Work across the company to represent nonprofit partner needs and help shape how FreeWill builds and delivers value

• Communicate with partners about new FreeWill developments and proactively offer value

• Follow and continuously improve our renewals and upsells project management system, keeping CRM records accurate to support reliable scheduling and forecasting

• Surface feedback, latest customer success techniques and trends to the broader team

As a venture-backed startup, things move very quickly at FreeWill. As such, we expect the responsibilities for this role to frequently shift, and aim to hire an individual who is comfortable moving quickly in a fast-paced environment. Additional requirements:

• 2+ years experience working on a SaaS customer success team, managing clients, and handling negotiations and/or in the nonprofit fundraising space is strongly preferred

• Superior written and verbal communication skills and fine-tuned attention to detail

• Strong organizational skills and comfort working precisely within CRM and sales tools

• Intellectual curiosity that drives a willingness to learn and take on projects outside area of primary expertise, with a strong bias toward follow-through

• Strong decision-making skills paired with a collaborative mindset, balancing autonomous action with timely team alignment

• Comfortable operating with ambiguity and navigating nuances to make sound decisions

• Embodies FreeWill's values of focus, joy, kindness, and courage in day-to-day work

In addition to the immense personal and professional satisfaction you’ll gain from helping to raise $1T for high impact nonprofits in a kind and joyful work environment, full time employees at FreeWill are eligible for the following benefits:

• Health, dental, vision, critical illness, disability, life insurance through Sun Life

• Work from home

• Flexible Paid Time Off policy. Minimum time required based on compliance with local laws and public holidays in Canada

• Flexible hours

• Competitive salary

• Paid parental leave for all parents

• Professional development reimbursement of CAD$800 annually

• Work from Home reimbursement of CAD$300 annually to outfit your home office or cover utility bills

• CAD$250 per month co-working reimbursement which can be used for local co-working spaces and your home wifi bill

• CAD $1,000 referral bonuses for growing our FreeWill community

• Claude (AI Assistant) company/team account

• Hiring Manager Interview (30 minutes)

• Take Home Assignment (1 hour; on your own time)

• Presentation (15 minute presentation with 15 minute Q&A)

• Offer (contingent on positive references)

Please note that steps in the hiring process can and may change and the Recruiter will be your point of contact in sharing about any updates in terms of the process. If you are selected to move forward in this process, the Recruiter will share more details about the hiring process and interviewers. However, this is a good estimate of what you can expect. For most roles, our hiring processes take an average of 4-6 weeks.

We are excited to engage with candidates who can demonstrate their experience and skills through their own words and work, not through AI-generated content. We want to understand your genuine interest in the company and your unique perspectives, not simply AI-driven responses. We ask that you refrain from use of AI-generated content during the hiring process which includes phone screens, video interviews, tech screens, or other assessment stages except as otherwise indicated to you by the Recruiter.

For example: Using ChatGPT to generate scripted answers to application questions or during phone screens and video interviews is strongly discouraged and will result in not moving forward in the hiring process. However, the use of an AI design tool to enhance the design of a presentation deck is permitted.

The Recruiter will be able to provide additional guidance during the hiring process if needed. If hired at FreeWill, we do encourage the use of AI in your role to build upon or enhance your skill set.

AI use by FreeWill: Our hiring process may include the use of AI- assisted tools for interview transcription, evaluation, or fraud detection. Human oversight and decision making is maintained throughout the hiring process and for all final hiring decisions. This processing is conducted in compliance with applicable Data Protection, AI Governance, and Labor Laws.

FreeWill is an equal opportunity employer and we value diversity. We are committed to finding talent that is not determined on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or any other characteristic protected by law.

We are a remote-first company with employees in the US, Brazil, Canada, and Pakistan. In the US, we are able to hire in 47 states and D.C. Unfortunately, we are unable to hire in Colorado, Alabama, or Louisiana at this time. We also can’t sponsor working visas, so all applicants will need to have work authorization in their respective country.

Don’t check off every box in the requirements listed above? Please apply anyway! Studies have shown that marginalized communities - such as women, LGBTQ+ and people of color - are less likely to apply to jobs unless they meet every single qualification. FreeWill is dedicated to building an inclusive, diverse, equitable, and accessible workplace that fosters a sense of belonging – so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to still consider submitting an application. You may be just the right candidate for this role or another one of our openings!