Who is Diamond?
We’re a strategic, creative-led group of people working hand in hand to solve problems for some really great brands – among other things. We don’t follow any set of rules. In fact, we’re constantly breaking them. We’re not afraid to take risks. Or to go all in. We go above and beyond what’s asked. And are never satisfied. We always look ahead – changing as the industry changes. We love problems above channels. Insights above fads. And creativity above all else. Sound like you? Join us.
Some of the things we do: Social Media + Digital + Content + Experiential + Events + Activations + Promotions + Design + Insights + Strategy + Brand
experiencediamond.com
ACCOUNT MANAGEMENT
Account Management functions as our clients’ strategic advisors and partners. They represent our clients’ needs, build efficient cross-functional teams to deliver on all work flowing through the Agency, and are responsible for ensuring all the work aligns with the clients’ brand, objectives and budgets. They work with all departments to ensure that client’s expectations are met and that the agency operates at profitable levels.
They are responsible for maintaining and growing the client relationship within the scope of each project and beyond, and for identifying new opportunities for the agency to pursue that will help drive bottom line growth. This department owns all key client communication, throughout all of the phases, from project initiation to final conceptual handoff, to final results presentation. They are the key client experience manager throughout the entire project phase.
POSITION SUMMARY:
The Account Executive will support the successful execution of all client programs within the allocated portfolio, consisting of one or more types of programs for single or multiple clients in alignment with the client(s) objectives and Diamond standards. This role requires strong organizational and analytical skills, strong understanding of providing exceptional client service, strategic thinking to help drive program strategy and results, and knowing the importance of being part of a team.
DETAILED RESPONSIBILITIES:
- Along with the greater Client Management team, support in identifying client needs and delivering on them
- Work with internal stakeholders and resource managers, with support from the Account Supervisor or above, to help manage and execute projects that meet the client’s brief and budget
- Collaborate closely with the Digital Project Management and Digital Creative team to ensure proper project briefing, alignments on requirements and deliverables across internal team and clients, and support with the development of program workbacks.
- Responsible for conducting non-technical QA to ensure deliverables meet clients' requirements and the agency’s quality standards.
- Coordinate with internal Digital Project Managers and external vendors to ensure timely and successful delivery of digital projects. Keep track of multiple website maintenance activities across the portfolio and ensure regular weekly reporting from dev teams.
- Operate as one of the points of contact for any and all matters specific to your programs
- Participate in creative problem-solving, which may include brainstorming sessions, and take an active role in campaign conceptualization and concept development for pitch
- Communications – act as a resource to the internal account team. Assist in the consistent delivery of client communications (either direct to the Client or through the Account Supervisor or Director) to provide updates and action plans
- Administration - support the Account Supervisor and Director in the administration, delivery and maintenance of required client documentation including contracts (service agreements), project scopes, client budgets, estimates, payment schedules, invoicing, change-orders, forecasts, reconciliation, reports, and surveys
- Quality Control – ensure that Diamond procedures are adhered to at all times. Ensure that when changes are submitted for processing that they are completed on time, grammatically correct, proofread and triple checked for overall accuracy. Ensure appropriate sign offs are secured internally and externally
- Develop a trusted advisor relationship with key internal stakeholders
- Forecast and track key account metrics and present to Account Supervisor or above
- Own and manage weekly statuses with teams and clients
- Continuously explore, internalize and share with the team best-practices, learnings and opportunities about Social and Digital trends, Event Marketing and DIAMOND’s clients’ industries and consumers
- Elevates risks and collaboratively builds solutions with Account Supervisor/Director including assisting with high severity requests
- Any other duties required by the Account Supervisor/Director and/or Senior Management.
QUALIFICATIONS:
- Background in Advertising/Marketing Agency environment experience is required, with experience in managing digital product development and familiarity with CMS is a must.
- Requires at least 2-3 years of client service within an integrated environment, as well as solid people management experience
- Proven success working with team-based projects
- Self-motivated with proven success in retaining and growing client portfolios
- Clarity in written and verbal communication in a professional manner
- Extremely detail-oriented, logical, work-oriented, and analytical
- Ability to actively listen, ensure understanding, adaptability
- Ability to work independently, under pressure and in a fast paced environment while remaining highly motivated
- This role does require weekend work and/or off-standard hours of program execution and occasional travel
- Extremely adept in software applications including MS Office
Does this sound like you? Are you ready for the next challenge in your career? Are you looking to become a team member in an amazing experiential marketing company? Talented candidates that are in search of a new challenge are encouraged to apply. We truly appreciate everyone’s interest but only those selected for an interview will be contacted. We offer a competitive compensation package with enviable benefits.
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