It's fun to work in a company where people truly BELIEVE in what they're doing!
Fullsteam is a leading provider of vertical software and embedded payments technology dedicated to helping businesses flourish by providing their customers with seamless experiences. With a dynamic and growing team of over 1,900 employees, we are committed to driving innovation and delivering best-in-class software and payment solutions that empower small and medium-sized businesses across numerous industries. Our purpose is to help our customers grow their businesses and delight their customers. Join us and be a part of a forward-thinking company that values growth, excellence, and the success of our clients.
This role is remote in Toronto, ON. Only Canadian applicants in the greater Toronto area will be considered. This role will include travel around Toronto 50% of the time.
As an Account Executive at Silverware within the Fullsteam organization, you will lead new logo sales efforts and help expand our reach in the hospitality market. Success in this role will be supported by your experience in merchant services, restaurant operations, or POS technology. Familiarity with Silverware POS is a great bonus.
Responsibilities and Duties:
- Identify and prospect potential clients through various channels, including cold calling, email campaigns, networking events, and social media platforms.
- Conduct in-depth needs analysis and discovery with prospective clients to understand their pain points and business goals. Tailor software solution presentations and demos to address their unique requirements with a customer centric and value-driven approach.
- Build and maintain relationships with perspective clients, serving as their primary point of contact throughout the sales cycle.
- Negotiate contract terms and pricing with clients, working closely with the cross-functional teams to ensure compliance and mutual agreement.
- Maintain an accurate record of sales activities, leads, and opportunities in the CRM system. Develop and manage a sales pipeline to achieve monthly, quarterly, and annual targets. Leverage sales dashboards to understand where to focus your time and activities.
- Collaborate closely with internal teams, including leadership, marketing, product management, and customer success, to align strategies and ensure a seamless customer experience.
- Stay informed about industry trends, competitor activities, and market developments. Utilize this knowledge to position the solution effectively and provide insights to clients.
- Provide regular sales forecasts, reports, and updates to management, highlighting progress, challenges, and opportunities.
Skills and Competencies:
- Highly driven and self-motivated, with a hunter mentality and a passion for understanding prospects’ needs, matching those needs to solutions and achieving sales targets.
- Ability to analyze market trends, customer data, and sales metrics to inform strategy and decision-making.
- Excellent communication, negotiation, presentation, closing, and interpersonal skills.
- Proficiency in negotiation and the ability to close deals effectively.
- Familiarity with core business management solutions and the ability to quickly learn new products.
- Ability to understand complex customer requirements and navigate complex sales cycles.
- Ability to work independently, manage multiple tasks, and thrive in a fast-paced, target-driven environment.
- Strong interpersonal skills with the ability to build and maintain relationships with clients and internal stakeholders.
- Outstanding knowledge of Microsoft Office, Experience using CRM software (Salesforce) and proficiency in sales tools and technologies.
- Fast and adaptive learner who keeps up with latest technology and market trends.
- Driven by achieving and exceeding targets, with a strong focus on results.
Primary Qualifications
- Bachelor’s degree in Business, Marketing, Technology, or a related field preferred.
- 3+ years of outside sales experience, ideally within the SMB or mid-market hospitality segments.
- Willingness to travel as needed to meet clients and attend industry events.
Fullsteam recognizes that your health and wellbeing are a priority. This is why we offer a full suite of benefits that include:
• Medical
• Extended Health and LTD plan
• Dental
• Vision
• RRSP (with employer match)
• Health Spending Account
• Flexible paid time off
This posting is for an existing vacancy and will remain open until filled.
Fullsteam supports an inclusive workplace that values diversity of thought, experience, and background. Fullsteam is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state, or local law.
