At Skillsoft, we propel organizations and people to grow together through transformative learning experiences. We believe every team member has the potential to be AMAZING. Join us in our quest to transform learning and help individuals unleash their edge.
Skillsoft is seeking an experienced, motivated, and successful Mid-Market Account Executive based in Canada to manage a portfolio of existing accounts. As a Mid-Market Account Executive, you will have the opportunity to be responsible for driving the success of our innovative products by building positive relationships with customers across Canada through digital and in-person communication.
Responsibilities:
- Exceed quarterly and annual targets for retention and growth, including quota, GRR, NRR, cross-sell, and upsell for assigned Canadian accounts
- Consult with economic buyers, champions, and other stakeholders to understand each customer’s workforce upskilling and reskilling needs, business challenges, and key goals
- Develop and execute account strategies aligned with customer workforce transformation needs, leveraging key customer and Canadian industry data points
- Establish strong customer partnerships throughout the lifecycle (e.g., onboarding, adoption, expansion, renewal) and leverage internal resources appropriately to meet customer needs
- Generate, update, and close renewal and expansion opportunities to ensure forecast accuracy and meet targets
- Provide guidance, tools, resources, best practices, and business reviews across multiple Skillsoft products and solutions, ensuring each customer achieves measurable value, leading to renewal and expansion
- Meet all CRM requirements including account health, account plans, close plans, activities, contacts, communications records, NPS, etc.
- Manage renewal timelines effectively, including reassessing needs, issuing prompt and accurate quotes, responses, and proposals, and executing contracts in accordance with Canadian business practices
Here’s What We Are Searching For:
Skills Required:
- 5+ years of professional experience in sales, account management, customer success, and/or customer renewals role with an Associate’s degree or commensurate experience
- Proficient in Microsoft Office products and experience using tools to conduct virtual client meetings and presentations
Qualification Requirements:
- Demonstrated experience with renewal and upgrade forecasting, quoting, opportunity management, pricing, and contracting
- Experience in managing customer relationships in a B2B environment with strong knowledge of Solution/Consultative Selling
- Ability to prospect and manage a designated territory to maximize revenue growth
- Solid understanding of the stages involved in a sales cycle and how to leverage each stage to advance the sale
- Ability to work with cross-functional departments and roles to manage all aspects of the customer life cycle
- Excellent ability in analyzing opportunities for cross-sell and upsell potential within existing books of business
- Strong relationship-building and consulting skills and able to manage multiple relationships within an organization
- Operates with a sense of urgency and has a positive, winning attitude
- Excellent written / verbal communication skills to interact with all levels of leadership
Desirable Requirements:
- Sales experience in a technology-oriented field is highly preferred
- Bachelor’s degree or professional Certifications
- Working knowledge of Salesforce.com and familiarity with MEDDPIC
Skillsoft delivers online learning, training, and talent solutions to help organizations unleash their edge. Leveraging immersive, engaging content, Skillsoft enables organizations to unlock the potential in their best assets – their people – and build teams with the skills they need for success. Empowering 36 million learners and counting, Skillsoft democratizes learning through an intelligent learning experience and a customized, learner-centric approach to skills development with resources for Leadership Development, Business Skills, Technology & Development, Digital Transformation, and Compliance.
Skillsoft is partner to thousands of leading global organizations, including many Fortune 500 companies. The company features three award-winning systems that support learning, performance and success: Skillsoft learning content, the Percipio intelligent learning experience platform, which offers measurable impact across the entire employee lifecycle. Learn more at www.skillsoft.com.
Thank you for taking the time to learn more about us.
If this opportunity intrigues you, we would love for you to apply!
NOTE TO EMPLOYMENT AGENCIES: We value the partnerships we have built with our preferred vendors. Skillsoft does not accept unsolicited resumes from employment agencies. All resumes submitted by employment agencies directly to any Skillsoft employee or hiring manager in any form without a signed Skillsoft Employment Agency Agreement on file and search engagement for that position will be deemed unsolicited in nature. No fee will be paid in the event the candidate is subsequently hired as a result of the referral or through other means.
Skillsoft is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information, and other legally protected categories.
