Account Executive, Marketing Suite

Gorgias is the conversational AI platform for ecommerce that drives sales and resolves support inquiries. Trusted by over 15,000 ecommerce brands, Gorgias supports growing independent shops to globally recognizable brands.

Built for Shopify and powered by advanced ecommerce integrations, Gorgias's conversational AI understands your brand, tools, policies, and customers to drive personalized, 1-to-1 conversations — from editing orders and initiating returns to making product recommendations. Gorgias, where every customer interaction feels personal, support becomes sales, and conversations shape success.

Join our team for the opportunity to:

👩🏼‍💻Work with smart, passionate people every day

💪 Get extreme ownership over your work and results

🧠 Be treated like the expert you are

About the Role

As an Account Executive, Marketing Suite, you will play a pivotal role in introducing a transformative solution to eCommerce marketers. This is more than just selling a new product; it’s about helping marketers solve their toughest challenges, from engaging customers to driving revenue growth.

You’ll work directly with marketing stakeholders to understand their goals, align our product to their needs, and position the Marketing Suite as the essential tool for success. In this role, you’ll collaborate closely and cross-functionally with teams to refine messaging, iterate on sales strategies, and build a scalable sales motion.

What You'll Do

• Develop and Implement Closing Strategies: Create and execute comprehensive sales plans aimed at closing merchants on the marketing suite platform, ensuring alignment with company revenue targets.

• Engage Prospective Clients: Identify and engage potential clients, understanding their needs and effectively communicating the value of Gorgias’ solutions.

• Drive Sales Processes: Oversee the entire sales cycle from lead generation to closing, ensuring a seamless and efficient process.

• Coordinate with Cross-Functional Teams: Partner with marketing, product, and customer success teams to ensure cohesive strategies and optimal support for acquisition efforts.

• Monitor Market Trends: Stay informed about industry developments and competitor activities to adapt acquisition strategies accordingly.

• Report on Sales Metrics: Provide regular updates on acquisition progress, pipeline status, and key insights to the executive team.

Who You are

• Sales Experience: At least 2 year of sales experience selling marketing technology, with a proven ability to meet and exceed quotas. Experience selling to eCommerce marketers is a major plus.

• Excellent Communicator: Strong communication and writing skills in English, with the ability to articulate value propositions clearly and persuasively.

• Results-Oriented: Selling is your passion—you’re driven to close deals, navigate objections, and aren’t afraid of hearing “no.”

• Quick Learner: You’re excited about learning, improving your craft daily, and staying ahead of industry trends.

• Process-Oriented: Able to understand complex ideas and identify ways to streamline and automate processes for efficiency.

• Active Listener: You excel at uncovering customer pain points and aligning solutions to their needs.

• Adaptable: You embrace challenges and can pivot quickly to adjust strategies as the product and market evolve.

Perks & Benefits

• 🏖️ 5-week vacation

• 🤕 Paid sick leave (15 days)

• 🌏 6 weeks full remote/year

• 🧸 Paid parental leave (16 weeks)

• 🍽️ CAD $400/month for lunch expenses (you’ll have your own Gorgias credit card)

• 🏥 We provide private health insurance and retirement pension

• 💆🏻‍♀️ Get up to CAD $900 to set up your workstation at home (working from home should feel breezy)

• 📚 Get up to CAD $2600 of learning material and wellness support per year! This includes CAD 1950 for learning material (such as books, courses, and individual coaching sessions) directly linked to your job scope, as well as a CAD 650 wellness budget. Take advantage of these resources to grow in your role and prioritize your personal development and wellness.

• 🥰 Every quarter, we organize an online company-wide summit to discuss where we’re going and strengthen social bonds. Once per year, we organize offsite team retreats and company retreats!

This role will be Hybrid reporting into our Toronto Office.

Diversity & Inclusion at Gorgias
We celebrate diversity and are committed to creating an inclusive environment for all employees. We welcome applicants of all backgrounds, experiences, and perspectives. At Gorgias, we believe that diverse teams drive innovation and better decision-making. We do not discriminate based on race, color, religion, gender identity, sexual orientation, disability, age, or any other protected status.
If you need accommodations to participate in the application or interview process, perform essential job functions, or access other employment benefits, please contact us at [email protected]. Let’s grow together!