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7shifts is a scheduling and payroll platform designed to help restaurant teams thrive. With an easy-to-use app and industry-specific solutions, 7shifts saves time, reduces errors, and helps keep costs in check for over 55,000 restaurants. Our mission is to simplify team management and improve performance for restaurants, with a long-term vision of creating a thriving restaurant industry through the power of connected & engaged teams.
As the Account Executive, Expansion at 7shifts, you will work with existing customers and use our sales tech stack to drive revenue growth and increase payroll attach rate. Reporting to the Senior Manager, SMB Sales, your role will focus on identifying customer pain points, uncovering opportunities for account expansion, demonstrating tailored solutions, and closing deals through proactive follow-ups and strategic objection handling.
We’re building an inclusive work environment that is representative of the diverse industry we have the pleasure of serving and encourage candidates from all backgrounds to apply.
What you’ll do:
- Serve as the primary contact for existing 7shifts customers across all channels (text, email, and phone), communicating our value proposition and driving revenue growth
- Host product demos with existing customers using thoughtful discovery to identify their needs and recommend 7shifts solutions that enhance their experience
- Effectively manage lead and opportunity pipelines, working efficiently to qualify customers and close good-fit restaurants on upsells, new add-ons, Payroll, and location expansion to achieve targets
- Leverage sales tools to execute and accurately track activities (Salesforce, Outreach, Gong, Slack)
- Collaborate with cross-functional partners such as SDRs, Product, Support, Implementation, Mid Market Sales, and Marketing to drive results and share valuable customer insights
What you bring:
- Previous experience in a high-volume, quota-carrying tech sales role where you consistently demonstrated high performance and target attainment
- Experience in uncovering customers' needs through deep discovery within existing accounts to drive value-based expansion
- A strong bias toward action and a sense of urgency to move with speed
- You are tech-savvy and skilled in using sales tools to manage your pipeline efficiently, prioritize tasks, and maximize productivity
- You take a solutions-oriented approach, proactively addressing restaurant pain points and confidently handling objections to find the best outcomes for customers
- You have a growth mindset, seeing challenges as opportunities, adapting to change with enthusiasm, and embracing new ideas with curiosity and resilience
It’d be even cooler if you had:
- Experience closing MRR and/or Payroll sales opportunities
- Availability to work the equivalent of 11AM-7PM ET (from any timezone)
- Previous experience in the restaurant-tech industry or working in a restaurant setting
Our commitment to our Shifties:
- Opportunity: Our product is evolving in exciting ways, and we’re focused on delivering even more value to restaurants. This momentum creates real opportunities to learn and grow. Whether you’re honing your craft or exploring new paths, you’ll be supported and empowered to own your growth and impact a product shaping the future of the restaurant industry.
- Challenge: We’re tackling real problems in a fast-moving, complex industry. The work is scrappy and ambiguous, but meaningful. You’ll think critically, act with intention, and shape solutions that make a real difference for restaurant teams.
- Culture: We’re proud to be recognized among the best workplaces in North America. Guided by our mission and values, we move fast to solve meaningful problems and celebrate wins together. Whether through in-office and remote events, team offsites like Sparks, or everyday moments of connection, we create space for shared growth, collaboration, and fun.
- Equity: We’re a Series C, VC-backed SaaS company, and we believe everyone should share in the success they help create. When we build together, we grow together.
- Health and Wellness: We support Shifties in and outside of work, knowing that what people need can change over time. From day one, you’ll have access to benefits like health and dental, lifestyle spending accounts to a parental leave program built with flexibility in mind, to help you bring your best self to work.
- Flexibility: Our team is intentional around how and where we work, whether remotely, in person, or a mix of both. We prioritize candidates who thrive in a hybrid work environment with offices in Saskatoon and Toronto, ensuring in-person collaboration and connection when possible. Plus, we offer a flexible vacation policy to encourage everyone to recharge when needed. Oh, and our ‘90 Day Shift’ program lets Shift work from (almost) anywhere because who wouldn’t want to trade their desk for a beach view once in a while?
- Support: We set Shifties up for success with the tools they need, like the latest Apple tech, a home office setup, and some 7shifts swag to make it official. But support goes beyond day one. We’re serious about professional growth, offering coaching, feedback, development planning, and opportunities to grow from within.
We know you might not check every box, and that’s okay. If you’re excited about this role, inspired to contribute to a meaningful product, and eager to share ideas that drive real change, we’d love to hear from you. We’re building an inclusive team that reflects the diverse industry we serve, and we welcome applicants from all backgrounds.
We thank you for your interest in joining the 7shifts team!
Our privacy policy can be found here.
7shifts Toronto, Ontario, CAN Office
130 Adelaide St W,, Toronto, Ontario, United States, M5H 3P5
