Bounteous is a premier end-to-end digital transformation consultancy dedicated to partnering with ambitious brands to create digital solutions for today’s complex challenges and tomorrow’s opportunities. With uncompromising standards for technical and domain expertise, we deliver innovative and strategic solutions in Strategy, Analytics, Digital Engineering, Cloud, Data & AI, Experience Design, and Marketing.
Our Co-Innovation methodology is a unique engagement model designed to align interests and accelerate value creation. Our clients worldwide benefit from the skills and expertise of over 4,000+ expert team members across the Americas, APAC, and EMEA. By partnering with leading technology providers, we craft transformative digital experiences that enhance customer engagement and drive business success.
We are growing our Client Service team and looking for a skilled, experienced Account Director. This person will build relationships and encourage reliance on our products and services. We want someone who embodies our culture and builds relationships with Bounteous' clients while encouraging reliance on our products and services, greater client satisfaction, expanded accounts and opportunities, and improved client retention.
Information Security Responsibilities
- Promote and enforce awareness of key information security practices, including acceptable use of information assets, malware protection, and password security protocols
- Identify, assess, and report security risks, focusing on how these risks impact the confidentiality, integrity, and availability of information assets
- Understand and evaluate how data is stored, processed, or transmitted, ensuring compliance with data privacy and protection standards (GDPR, CCPA, etc.)
- Ensure data protection measures are integrated throughout the information lifecycle to safeguard sensitive information
Role and Responsibilities
- Protect and grow client accounts; act as the key liaison between us and the client
- Develop and manage a strategic account management plan that establishes multi-threaded relationships, identify and mitigate threats, develop opportunities and raise our strategic role within the client’s business model
- Intimately understand the client objectives and brand
- Develop and maintain effective key client relationships
- Articulate and hold the full-range of client leaders’ concerns and acts as a client partner
- Lead new Statement of Work kickoff and customer on-boarding processes with internal stakeholders and systems, including finance, legal, design, and development
- Facilitate and execute proper customer contracts and agreements
- Assure proper collections by review and reconciliation
- Develop, coordinate, and implement strategic digital initiatives
- Benchmark state-of-the-art practices and influence profit and service improvements
- Direct the client and team towards the best solutions
- Understand the scope of programs as defined by the business requirements and budget process
- Participate in key planning milestones and act as a guide to the design and development teams from initiation through execution and completion
- Develop and prepare client scorecards and dashboards to show high-level results and trends
- Provide clients with reporting, analytics, and consultation that is relevant and actionable
- Assist in pitch, closing, and negotiating contracts
- Add and/or expand business each quarter
Preferred Qualifications
- BA/BS degree or equivalent consulting agency experience preferred
- 7+ years of client service, digital media, digital/analytics sales, or account management experience
- Excellent verbal and written communication skills
- Excellent listening, presentation skills, negotiation skills preferred
- Ability to manage multiple projects and attention to detail a must
- Deliver client focused solutions based off client goals
We invite you to stay connected with us by subscribing to our monthly job openings alert here.
Research shows that women and other underrepresented groups apply only if they meet 100% of the criteria of a job posting. If you have passion and intelligence, and possess a technical knack (even if you’re missing some of the above), we encourage you to apply.
Bounteous is focused on promoting an inclusive environment and is proud to be an equal opportunity employer. We celebrate the different viewpoints and experiences our diverse group of team members bring to Bounteous. Bounteous does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, physical or mental disability, national origin, veteran status, or any other status protected under federal, state, or local law.
In addition, you have the opportunity to participate in several Team Member Networks, sometimes referred to as employee resource groups (ERGs), that host space with individuals with shared identities, interests, and passions. Our Team Member Networks celebrate communities of color, life as a working parent or caregiver, the 2SLGBTQIA+ community, wellbeing, and more. Regardless of your respective identity, there are various avenues we involve team members in the Bounteous community.
Bounteous is willing to sponsor eligible candidates for employment visas.
For employment opportunities based in Canada:
Bounteous is an equal opportunity employer. We embrace diversity and are committed to creating an inclusive workplace. In accordance with the Ontario Human Rights Code and Accessibility for Ontarians with Disabilities Act, 2005, accommodation will be provided at any point throughout the hiring process, provided the candidate makes their accommodation needs known to Bounteous. We welcome applications from all qualified candidates.
**Must be legally eligible to work in Canada.
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