Account Coordinator

Company Description

Publicis is an omni-channel communications agency with over 600 employees across our Canadian operations. The office is the largest in our industry in Canada and boasts talent across various disciplines of marketing and advertising expertise. Publicis carries a balanced split of Canadian, U.S. and Global clients for which we are Agency of Record. Publicis supports a range of D&I actions through our Driving Change team as well as giving back to the community through a long-standing participation in the Out of the Cold Program. With a strong, active and familial culture, Pub United is the agency’s social club, hosting events as wide reaching as Curling, Trivia Nights and more.

Job Description

This person assumes a broader responsibility for the account. They begin to develop relationships with clients and follow-up on the different projects/dockets opened to facilitate their realization. This person continues to be resourceful, well organized and detail-oriented but now begins to demonstrate their knowledge, ability and desire to initiate projects. Account Coordinator needs to understand Digital Channels (Email, Web, Social, Display) and the different steps within the execution process. The Account Coordinator also manages the following:

1. Project Management: 

Manages/responsible for project execution & ensures all timelines are met, including production processes such as Link Matrices, QA staging, and Studio for Print 
Process day-to-day material thoroughly 
Be maniacal about details and follow-up 
Be an advocate for the client 
Ensure management of client expectations around timing, deliverables, and budget 
Ensure/Escalate any client requests that go against brand guidelines and/or items that create inconsistencies in design principles 
Always understand why something is being done/where it fits

2. Communication Skills: 

Communicate effectively (written & oral), keep informed and keep others informed, presentation skills 
Lead project meetings with client as well as internally 
Develop and distribute contact reports as necessary

3. Understanding of Clients Business: 

Develop an understanding of the client’s business and their customers 
Begin to understand the customer lifecycle and customer experience 
Begin to develop points-of-view that will help build the clients business and uncover areas of opportunity 
Stay on top of analysis/competitive landscape of the client/products 
Provide thought leadership on internal reviews with insights around anticipated client feedback 
Begin to assist Account Director in writing communication plans

4. Creative Strategy Preparation: 

Understand client’s business objectives and communicate to the team 
Begin to develop the ability to write a creative brief, with input along the way 
Begin to understand testing and how they can be implemented for better results 
Provide creative teams with all information/assets necessary to kick off projects, including past campaign learnings/results

Qualifications

• 1-3 years experience within an agency environment or marketing position
• Ability to multi-task and maintain a high standard of work within a fast-paced and dynamic environment 
• Strong project management skills; good attention to detail and cross-team coordination 
• Proficient in Microsoft Office applications such as Outlook, Word, Excel and PowerPoint

Additional Information

Publicis Canada is committed to building a diverse workforce representative of our community. We encourage and are pleased to consider all qualified candidates, without regard to race, colour, citizenship, religion, sex, marital / family status, sexual orientation, gender identity, aboriginal status, age, disability or persons who may require an accommodation, to apply. If you require a specific accommodation please contact Human Resources.