Accommodations Manager, Milan Olympics *fixed term temporary contract*

Company Description
We create world-class content, which we distribute across our portfolio of film, television, and streaming, and bring to life through our theme parks and consumer experiences. We own and operate leading entertainment and news brands, including NBC, NBC News, MSNBC, CNBC, NBC Sports, Telemundo, NBC Local Stations, Bravo, USA Network, and Peacock, our premium ad-supported streaming service. We produce and distribute premier filmed entertainment and programming through Universal Filmed Entertainment Group and Universal Studio Group, and have world-renowned theme parks and attractions through Universal Destinations & Experiences. NBCUniversal is a subsidiary of Comcast Corporation.
Comcast NBCUniversal has announced its intent to create a new publicly traded company ('SpinCo') comprised of most of NBCUniversal's cable television networks, including USA Network, CNBC, MSNBC, Oxygen, E!, SYFY and Golf Channel along with complementary digital assets Fandango, Rotten Tomatoes, GolfNow, GolfPass, and SportsEngine. The well-capitalized company will have significant scale as a pure-play set of assets anchored by leading news, sports and entertainment content. The spin-off is expected to be completed during 2025.
As a company uniquely positioned to educate, entertain and empower through our platforms, Comcast NBCUniversal stands for including everyone. Our Diversity, Equity and Inclusion initiatives, coupled with our Corporate Social Responsibility work, is informed by our employees, audiences, park guests and the communities in which we live. We strive to foster a diverse, equitable and inclusive culture where our employees feel supported, embraced and heard. Together, we'll continue to create and deliver content that reflects the current and ever-changing face of the world.
Job Description
Position Overview:
As an on-site Accommodations Manager, you will be the driving force behind the seamless logistics for 1,500 NBC Olympic travelers, ensuring their comfortable stay in Milan by delivering exceptional local and hospitality services.
Responsibilities include, but are not limited to:

• Be a local representative for NBC Olympics with 65+ Games-time hotels in Milan, Cortina, Livigno, Bormio, Val di Fiemme, Anterselva, Verona and all other Olympic clusters.
• Build relationships with NBC Olympic hotel properties, communicate business needs, maintain reservation lists, and provide organisational updates.
• Visit NBC Games-time properties to take photos of the space, confirm amenities, and determine nearby points of interest.
• Provide local area information including restaurants, ground transportation, and shopping.
• Assist with the local hotel contract negotiations when necessary for additional room nights outside of the Olympic block and function space.
• Provide on-site support to NBC Olympics travelers during their stays in Milan.
• Aid additional recruitment, training, and management of Games-time staff for the logistics office.

Qualifications
Qualifications/Requirements:

• Minimum 5+ years hotel or accommodations experience.
• Customer service and interpersonal skills.
• CRM and additional technical skills.
• Proficient conversational Italian and proficient English language skills required.
• Must be local to Milan (provide own accommodation).
• Strong work ethic, flexibility, adaptability and willingness to learn essential.
• Flexibility to work weekends/12+ hour days as required.

Desired Characteristics:

• Resourceful problem solver, with the ability to prioritise and create approaches to meet required objectives.
• Ability to thrive in a fast-paced environment under pressure with tight deadlines, simultaneously handling multiple projects.
• Passionate and enthusiastic.

Additional Information
As part of our selection process, external candidates may be required to attend an in-person interview with an NBCUniversal employee at one of our locations prior to a hiring decision. NBCUniversal's policy is to provide equal employment opportunities to all applicants and employees without regard to race, color, religion, creed, gender, gender identity or expression, age, national origin or ancestry, citizenship, disability, sexual orientation, marital status, pregnancy, veteran status, membership in the uniformed services, genetic information, or any other basis protected by applicable law.
If you are a qualified individual with a disability or a disabled veteran and require support throughout the application and/or recruitment process as a result of your disability, you have the right to request a reasonable accommodation. You can submit your request to [email protected].