Accident Benefits Claims Advisor, Western Region

Temporary position for 12 months

We are seeking a dedicated and empathetic Accident Benefits Claims Advisor to join our team supporting the Western Region, specifically Alberta. In this role, you will be responsible for investigating, evaluating, and negotiating accident benefits claims of low to moderate complexity. You will play a key part in maintaining strong relationships with our members and clients by guiding them through the claims process with care and professionalism. This role is ideal for someone who thrives in a collaborative environment and is passionate about helping others navigate challenging situations. This is an opportunity to make a meaningful impact in the lives of our clients while working in a supportive and dynamic environment. You’ll be part of a team that values integrity, collaboration, and continuous improvement. More specifically, you will be required to:

• Investigate, evaluate, and negotiate accident benefits claims of low to moderate complexity, ensuring compliance with applicable legislation and internal guidelines.

• Maintain clear, timely, and empathetic communication with clients, providing regular updates, addressing inquiries, and guiding them through each step of the claims process.

• Identify and resolve challenges that may arise during the claims journey, always prioritizing the best interests and well-being of the client.

• Collaborate effectively with internal departments and external stakeholders—including medical professionals, legal representatives, and rehabilitation providers—to support client recovery and claim resolution.

• Manage dispute resolution processes where applicable, ensuring fair and timely outcomes while maintaining professionalism and integrity.

• Apply sound reserving practices and ensure accurate and timely issuance of claim payments in accordance with company standards.

What we offer*

• Competitive salary and annual bonus

• 4 weeks of flexible vacation starting in the first year

• Defined benefit pension plan that provides predictable, stable income throughout retirement

• Group insurance including telemedicine

• Reimbursement of health and wellness expenses and telework equipment

* Benefits apply based on eligibility criteria.

#LI-Hybrid

What you bring to the table

• College diploma in a related field

• A minimum of three years of relevant experience in accident benefits or claims handling experience

• Please note that other combinations of qualifications and relevant experience may be considered

• CIP designation or enrolled in a program 

• Intermediate knowledge and understanding of regulatory and contractual obligations under the Alberta Insurance Act

• Intermediate knowledge of medical and legal terminology, vocational rehabilitation concepts and disability management principles

• Advanced proficiency of English due to the nature of the duties or work tools or because the position involves interactions with English-speaking partners, members and/or clients

Trade Union (If applicable)

At Desjardins, we believe in equity, diversity and inclusion. We're committed to welcoming, respecting and valuing people for who they are as individuals, learning from their differences, embracing their uniqueness, and providing a positive workplace for all. At Desjardins, we have zero tolerance for discrimination of any kind. We believe our teams should reflect the diversity of the members, clients and communities we serve.

If there's something we can do to help make the recruitment process or the job you're applying for more accessible, let us know. We can provide accommodations at any stage in the recruitment process. Just ask!

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