Job Title: Program Facilitator, Archives and Heritage
Contract Period: August 21st - September 7th, 2026
Pay Rate: $17.60 / hr
All Applicants Please Provide 3-References at Interview
Looking for a summer job that’s fun, by the waterfront and gets you access to one of Toronto’s most iconic events? Come join our team at the Canadian National Exhibition (CNE)!
The CNE History of Sports Exhibit celebrates the Canadian National Exhibition’s long-standing connection to professional and amateur sport, highlighting historic moments, legendary athletes, community competitions, and the CNE’s role as a gathering place for athletic achievement and civic pride. Located within the exhibit, the CNE Shop offers guests a curated selection of heritage-inspired merchandise including apparel, prints, souvenirs, and archival reproductions that help support the ongoing work of the CNE Archives. Successful candidates can expect a dynamic, guest-facing role that combines retail sales, cash handling, customer service, and museum-style facilitation. Staff will welcome visitors, share stories about the exhibit, assist with merchandise purchases, protect artifacts and displays, and help create an engaging, memorable experience for thousands of guests throughout the 18 days of the fair.
MAJOR ACTIVITIES:
- Deliver exceptional customer service to all guests in a professional and welcoming manner
- Handle cash transactions accurately, including sales, balancing floats, and basic point-of-sale procedures
- Support retail operations including merchandise sales, stocking, display upkeep, and guest inquiries
- Provide information to guests about the CNE, Archives programming, and installed exhibits in an enthusiastic and informative manner
- Facilitate guest engagement within a museum-style exhibit environment, encouraging interaction while maintaining a respectful atmosphere
- Monitor exhibit spaces to ensure artifacts and displays are protected from direct public contact
- Ensure exhibit and retail areas remain clean, organized, and presentable at all times
- Identify, respond to, and de-escalate situations requiring attention, escalating concerns to supervisors when appropriate
- Answer guest questions regarding attractions, facilities, services, and programming across the grounds
Responsibilities
- Advanced customer service
- Problem solving skills
- Provide information to guests about the CNE and the installed exhibit in an enthusiastic and informative manner
- Actively look for ways to engage guests
- Ensure the exhibit area is properly maintained and presentable at all times
- Identify and deescalate situations requiring attention to appropriate personnel
- Answer basic questions from guests regarding programming, attractions, facilities and services
- Protect the artifacts from direct contact with the public
Special Conditions
- Ability to stand for extended periods of time
- Must be comfortable working in crowds and busy public environments
- Ability to lift light merchandise or materials as needed
- Please provide a cover letter with your application
Special Conditions:
Qualifications and Requirements:
- Available to work all 18 days of the fair, including evenings, weekends, and Labour Day Monday
- Previous customer service experience required
- Previous cash handling and/or retail sales experience required
- Comfortable working in a museum, gallery, or exhibit-style environment
- Interest in CNE history, heritage, or museums strongly encouraged
- Strong communication and public engagement skills
- Able to attend mandatory Orientation and Job Specific Training Sessions
- Demonstrated problem-solving ability and sound judgment
Required Qualifications:
Skills & Attributes
- Mature, reliable, and responsible
- Friendly, outgoing, and professional disposition
- Excellent communication and interpersonal skills
- Strong public speaking confidence
- Comfortable initiating conversations and engaging guests
- Detail-oriented and trustworthy with cash handling responsibilities
- Able to work independently with minimal supervision
- Strong problem-solving skills and good judgment
- Comfortable in fast-paced, high-volume environments
INVITATION TO APPLY
Interested candidates should submit a resume and cover letter (optional) outlining related experience and qualifications to the attention of the CNE, Human Resources Department.
At the CNE we are committed to fostering a diverse, inclusive and accessible work environment where all employees feel valued, respected and supported. The CNE offers accommodation for applicants with disabilities as part of its recruitment process. If you are contacted to arrange an interview, please advise us if you require accommodation. Please note only candidates invited for an interview will be contacted.
