Jobs at UserTesting

Coordinate and launch participant recruitment for customer research studies, manage a high-volume ticket queue via Zendesk and live chat, monitor project progress, communicate updates to customers, provide weekend independent coverage, collaborate cross-functionally, and identify workflow improvements to ensure timely study execution and SLA adherence.

Develop and grow strategic partnerships with ISVs, agencies, and consultancies to generate pipeline and revenue. Create joint go-to-market plans, execute co-sell strategies with Sales, lead commercial negotiations, define partner success metrics, and collaborate cross-functionally to embed partners into enterprise priorities.

Coordinate participant recruitment and manage high-volume customer research requests via the User Interviews platform. Review and QA requests, launch recruitment, monitor progress, handle Zendesk/email/chat communication, ensure SLA adherence, and improve internal workflows.