Offices at Thumbtack

As the Trust and Safety Incident Operations Manager, you will oversee the trust and safety processes, assist in managing a high-performing team, collaborate with multiple departments to resolve user concerns, and support the escalation of issues while maintaining a focus on improving user experience and operational efficiency.

As a Lead Data Scientist, you will collaborate with customer service and product operations to shape strategies and build robust data infrastructure, conduct quantitative analyses, and create a consistent reporting framework. You will leverage data science methods to improve service performance, customer experience, and operational efficiency.

The Senior Applied Scientist will enhance customer-service provider matching using machine learning and optimization algorithms, build predictive models, analyze marketplace dynamics, and manage monetization strategies for Thumbtack's platform, aiming to foster successful matches for projects and professionals.