Jobs at Texada Software

Leads Customer Success and Professional Services coordination for a B2B SaaS customer base. Owns product adoption, renewals, gross revenue retention, renewal forecasting, pricing uplifts, and strategic customer negotiations. Manages and develops the Customer Success team, coaches the Professional Services Manager, improves implementation-to-go-live handoffs, establishes operating metrics and playbooks, and reports performance to the COO and executive team.

Provide SaaS customer support through tickets, phone, email, and virtual meetings. Troubleshoot application issues, coach customers, research past cases, coordinate incident response, advocate for customer priorities, create training and knowledge-base content, monitor ticket trends and resolution times, test applications, and collaborate on internal projects.

Leads revenue operations for sales and customer success, owning forecast and pipeline cadence, CRM and CPQ systems, deal desk, compensation administration, revenue modeling, reporting, data integrity, and GTM planning. The role manages revenue systems staff, presents insights to executives, drives sales accountability, improves workflows, and ensures reliable forecasting and pipeline visibility across the organization.

Generate and qualify inbound and outbound sales opportunities for Texada’s equipment dealership and rental software. Responsibilities include prospect research, cold calling, lead nurturing, account profiling, solution education, discovery-call scheduling, CRM activity tracking, forecasting, and handoffs to sales teams. The role supports revenue targets, cross-selling, webinars, conferences, and collaboration with sales, marketing, delivery, and customer success teams.

Owns customer master data, billing, sales orders, contract amendments, revenue recognition, and monthly revenue reporting in NetSuite. Manages ASC 606 compliance, deferred revenue and unbilled receivable reconciliations, SaaS metrics analysis, sales tax requirements, audit readiness, and cross-functional billing support. The role also improves processes through NetSuite automation, HubSpot integration, documentation, and practical AI use in accounting workflows.