ServiceNow Offices

Manages a network reliability and resiliency team, including career development, prioritization, performance reviews, crisis response, and onboarding. Drives automation, infrastructure reliability initiatives, process improvement, monitoring solutions, cloud operations, and adoption of new technologies. Provides training and support to partner teams while promoting scalable, geographically distributed service operations and continuous improvement.

Own production database troubleshooting, performance analysis, incident root-cause analysis, and reliability improvements across large-scale PostgreSQL and MariaDB fleets. Develop observability and automation, influence multi-tenant cloud infrastructure decisions, support distributed web applications, and mentor engineers. The role requires database performance tuning, Unix administration, distributed systems expertise, stress testing, and experience with SaaS, PaaS, or cloud infrastructure products.

Owns production database troubleshooting, performance analysis, incident root-cause analysis, observability, and automation across large-scale multi-tenant PostgreSQL and MariaDB environments. The role supports distributed web applications on Unix and cloud infrastructure, influences platform decisions, develops mission-critical software, and mentors engineers. It requires database performance tuning, stress testing, distributed systems expertise, scripting, and familiarity with DevOps tools such as Kubernetes and CI/CD pipelines.