Jobs at ServiceNow

Lead customer retention and adoption for ServiceNow customers by identifying churn risk, partnering with Sales on adoption/retention plans, advising on governance and SLA issues, and improving customer satisfaction through consulting, project oversight, and executive engagement.

The role involves managing technical support operations, exceeding performance metrics, overseeing change management, and ensuring customer satisfaction through effective team leadership.

This role involves managing technical support operations, ensuring KPIs are met, leading recruitment efforts, handling customer escalations, and overseeing incident management while fostering a collaborative team culture.

Manage and grow ServiceNow partner relationships across Canada: build partner practices, set targets, drive governance, enablement, reporting, business reviews, remediation plans, and achieve joint revenue goals while coaching partners and collaborating with global teams.

The Enterprise Sales Director will build and lead a sales team, drive sales strategy, develop relationships, achieve sales goals, and enhance customer experience.

The Senior Principal Platform Architect role involves guiding customers on ServiceNow solutions, ensuring best practices in technical governance, and translating business goals into architecture for digital transformation.

Lead the AI-native Solution Consulting vision in Canada, developing teams, driving customer engagement on AI platforms, and ensuring operational excellence.