Jobs at ServiceNow

Lead cloud security engagements for financial services in Canada, supporting pre- and post-sales, questionnaires, incident investigations, threat analysis, and AI/GenAI risk discussions. Drive customer meetings, presentations, cross-functional remediation, design improvements, and contribute to security messaging, contract negotiations, and industry standards participation.

Lead and grow a Canada-based cybersecurity sales organization: recruit and coach sales executives, develop territory and GTM strategy, drive new-business revenue and pipeline, manage forecasting and quotas, engage at C-level, and align cross-functionally with solution consulting, partners, and services to retain and expand customers.

Serve as a technical advisory lead guiding customers, partners, and teams to design and govern ServiceNow platform architectures, ensure instance health, drive integrations and cloud adoption, scope and estimate engagements, and promote platform adoption and best practices across complex, global implementations.

Lead efforts to prevent customer churn and improve satisfaction by partnering with Sales to drive product adoption, advise on governance, ensure SLAs, and deliver consulting around IT and business processes.

Drive new SaaS license revenue by selling ServiceNow to large Canadian retail accounts. Build C‑suite relationships, develop account and territory plans, orchestrate cross‑functional teams, identify solutions and resources, negotiate deals, and meet sales targets while traveling up to 50%.

Own design and implementation of the agent execution harness and orchestration runtime for enterprise-scale agentic AI. Ensure reliability, observability, prompt/versioning infrastructure, LLM integration and model routing, evaluation frameworks, and technical leadership to drive production-quality, cost-efficient AI workflows.

Lead Canada-wide engagement and services organization for ServiceNow: drive services sales, ensure delivery execution, develop growth strategy, mentor large teams, build CXO relationships, manage partners, and improve operational performance. Up to 50% travel.