Jobs at ServiceNow

Design, build, deploy, and operate production optimization applications powered by machine learning and advanced algorithms. Develop evaluation and testing systems, ensure reliability and observability, and direct AI coding agents through precise specifications and reviews. Collaborate with customers and cross-functional teams to translate business needs into scalable solutions, communicate risks, and influence product direction.

Design and operate cloud-native platforms for software, release, and production validation. Build Kubernetes-based infrastructure, CI/CD pipelines, observability, quality gates, automated testing, resilience controls, and self-service environments. Lead architecture decisions and cross-team projects, resolve complex infrastructure challenges, reduce operational toil, and mentor engineers while promoting reliability and operational excellence.

Own production database troubleshooting, incident root-cause analysis, performance tuning, observability, and automation across large-scale PostgreSQL and MariaDB fleets. Support multi-tenant cloud infrastructure, analyze Linux and distributed-system performance, conduct stress testing, influence platform decisions, and mentor engineers. The role requires extensive relational database, web application, Unix, SaaS, and production support experience, with desired skills in Python, JavaScript, Ansible, Kubernetes, and CI/CD.

Drive new business revenue through SaaS license sales, account and territory planning, prospect research, and field-based selling. Build C-suite relationships, lead account strategies across virtual teams, advise customers on IT roadmaps, coordinate specialist resources, negotiate deals, achieve sales targets, and promote customer success. The role requires up to 50% travel and extensive software or solutions sales experience.

Owns the global Wipro partnership, including joint business planning, go-to-market execution, pipeline development, co-selling, strategic pursuits, partner readiness, governance, and revenue growth. The role coordinates ServiceNow sales, product, marketing, enablement, customer success, and technical teams while coaching Wipro stakeholders, tracking performance, managing risks, and expanding into new markets and customer segments.

Leads a team of network reliability engineers responsible for production network services supporting a cloud platform. Manages hiring, coaching, priorities, on-call practices, incident response, customer escalations, and operational readiness. Applies SRE practices, observability, automation, error budgets, and post-incident improvement to increase availability and reduce operational toil. Partners with engineering, SRE, security, infrastructure, and support teams while guiding complex troubleshooting and risk-based operational decisions.

Lead cloud security engagements for financial services in Canada, supporting pre- and post-sales, questionnaires, incident investigations, threat analysis, and AI/GenAI risk discussions. Drive customer meetings, presentations, cross-functional remediation, design improvements, and contribute to security messaging, contract negotiations, and industry standards participation.

Design, build, and manage Canadian sovereign and global cloud infrastructure using code. Automate provisioning (Terraform, Crossplane), develop services in Go/Python, onboard services, operate Kubernetes, use Puppet/Ansible, and collaborate with SRE, networking, and system administration to ensure secure, scalable environments.