Jobs at Puppy Sphere

Leads the Customer Experience function across North American locations, managing the CX team and owning customer satisfaction, retention, loyalty, memberships, and repeat revenue. Responsibilities include building service processes, improving customer journeys, managing feedback and reputation, developing retention and rebooking programs, identifying service-based revenue opportunities, and overseeing performance reporting, dashboards, and ROI analysis. The role partners cross-functionally with Marketing and Studio Operations to improve customer loyalty and business growth.