Jobs at Lone Wolf Technologies

Provide technical support and troubleshooting for Lone Wolfs Back Office product via email (primary), with phone and chat secondary. Log and manage tickets, triage and escalate issues, submit Jira bug reports, and advise brokers using accounting knowledge when needed to resolve software problems and improve customer experience.

Leads a small full-stack engineering team maintaining and enhancing a secure, scalable e-signature SaaS platform. Responsibilities include technical direction, mentoring, .NET and Angular development, Azure operations, reliability and performance improvements, security and auditability, deployments, incident response, code reviews, testing, documentation, and collaboration with Product, IT, stakeholders, and customers.

Lead sales operations to optimize productivity: forecasting, quota setting, reporting, CRM and process improvements, training, incentive compensation support, and cross-functional coordination to enable the sales organization.

Lead client implementations, trainings, data setups and conversions for the Lone Wolf platform. Manage project plans, perform needs assessments, provide product expertise and training, coordinate with Product/QA, track progress, and ensure on-time, on-budget onboarding and feature adoption while advising clients on best practices.

Lead and improve the forms team for a real-estate transaction platform: redesign processes, manage and develop engineers, build and maintain database tables, collaborate cross-functionally, handle escalations, enforce coding/compliance/security standards, hire and train staff, and work directly with clients to deliver product improvements.

Lead and drive high-priority cross-functional strategic initiatives, M&A integration, and execution frameworks. Establish governance, KPIs, financial models, and reporting; influence executives, manage program risks, and ensure measurable business outcomes across Product, Technology, Sales, Marketing, Customer Success, Operations, and Finance.

Manage a portfolio of SaaS customers to drive adoption, measurable outcomes, and renewals. Proactively engage clients, assess health/risk, create success plans, coordinate cross-functional resources, and improve team playbooks to ensure ongoing customer value.