Globalization Partners
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Analytics
Leads the global Customer Success organization across the Americas, EMEA, and APAC. Owns gross retention, NRR, renewals, churn prevention, account tiering, coverage models, and scalable customer success playbooks for large B2B SaaS accounts. Hires and develops managers, oversees risk reviews, partners with Account Management and cross-functional leaders, and reports portfolio health and retention metrics to executive leadership.
