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Fintech • Financial Services
Own post-sale success for a portfolio of Fenergo clients: drive adoption, retention, ROI and expansion. Lead governance (executive reviews, health checks), spot and remediate churn risk, partner with Product/Support/Delivery, and arm Sales with renewal evidence. Coordinate cross-functional teams, surface customer insights and growth opportunities, and be accountable for client-health metrics (CSAT, NRR, FTTV).
