Jobs at Fenergo

Leads client implementations of Fenergo’s CLM and financial crime compliance platform. Advises financial institutions on operating models, solution design, requirements, regulatory practices, stakeholder management, demonstrations, delivery risks, and commercial outcomes. Supports presales, practice development, employee mentoring, training, change management, and product strategy alignment. Requires extensive financial services domain expertise, strong leadership and communication skills, and domestic and international travel.

Own technical relationships and service delivery for enterprise SaaS customers. Lead service reviews, SLA management, incident escalations, troubleshooting, risk assessment, root-cause reviews, and proactive improvement plans. Coordinate Customer Support, Engineering, Product, Operations, customers, and suppliers while reviewing technical evidence and maintaining customer outcomes. Use AI and Intercom workflows to improve support operations, documentation, triage, and communication. Participate in a weekend on-call rota.

Build qualified enterprise pipeline by researching strategic accounts, identifying business problems, engaging senior stakeholders, conducting SPICED-based discovery, developing value hypotheses, and multi-threading buying groups. Partner closely with Field Sales, Marketing, Client Success, and GTM teams to progress opportunities. Maintain disciplined CRM and revenue-tool usage while improving pipeline quality, conversion, and velocity across financial services accounts.