Dropbox Offices

Supports and scales Dropbox’s Legal operations by designing workflows, managing legal technology, tracking KPIs, coordinating vendors and outside counsel, maintaining knowledge repositories, and leading process-improvement projects. The role configures and troubleshoots JSM and related platforms, supports system rollouts and user training, partners with IT and business teams, and identifies automation opportunities to improve efficiency and self-service.

Own scalable customer programs from planning and recruitment through launch, engagement, measurement, closeout, and handoff. Coordinate Product, Design, Research, Marketing, Customer Success, Sales, and Analytics teams. Lead pre-PMF product testing, relaunch the Customer Advisory Board, integrate customer testing into launch-readiness processes, and establish repeatable customer insight loops and operating playbooks.

Owns Dropbox’s Virtual First technology workstream, including AI enablement, knowledge management, automation, and digital workflows. Leads organizational research, pilots, experiments, and a portfolio of interconnected programs. Translates qualitative and quantitative findings into recommendations, behavioral frameworks, operating models, and scalable organizational change. Establishes roadmaps, objectives, success measures, milestones, and risk reporting while facilitating cross-functional initiatives across People, Technology, Communications, and Operations.