Jobs at Airbnb

Lead and inspire a team to grow Airbnb's Homes supply in Canada, executing strategic plans, enhancing guest experience, and developing talent.

As a Senior Release Manager, you will ensure successful software launches for CS agents, managing communication, metrics, and post-launch improvements.

The Specialist provides customer service support, managing complex cases, and ensuring user satisfaction while fostering relationships with clients and stakeholders in a fast-paced hospitality environment.

The Manager, Safety is responsible for leading customer support teams, ensuring high service quality, coaching staff, managing performance, and overseeing operational strategies in a dynamic environment.

The Manager, Safety Support leads a team to provide exceptional customer service, manage performance, ensure training, and drive operational excellence while adapting to high-pressure situations.

The Specialist in Experience Claims will enhance customer service by resolving claims through empathy, effective communication, and a deep understanding of user needs. Responsibilities include investigating claims, providing high-level support, and collaborating with various stakeholders to ensure seamless service and customer retention.

As a Claims Experience Specialist, you'll manage claims, provide premium support, ensure customer satisfaction, and drive retention for Aircover products.

Responsible for implementing cross-functional programs to drive community support goals, managing multiple projects, and collaborating with executives to ensure successful delivery.

As a Community Support Program Manager, you will implement large-scale, cross-functional programs aligned with organizational goals, driving community support initiatives and influencing stakeholders at all management levels.

The Luxe Market Manager will lead and develop teams to grow Airbnb Luxe's supply in NAMER and LATAM, focusing on strategy, relationships, and performance.

The role involves leading strategic partnerships and business development activities in Canada, focusing on collaboration across various functions to achieve commercial goals.

Lead strategic business partnerships for Airbnb in Canada to drive growth and develop strong relationships with external partners while collaborating across multiple internal functions.

As a Localization Manager, you will own the localization strategy, collaborate with stakeholders, and drive international growth to ensure an authentic local user experience in Canada.

As Localization Manager, you'll drive localization strategies for Airbnb in Canada, ensuring authentic experiences through collaboration with internal and external stakeholders. Your role involves adapting global strategies, managing product localization, and enhancing user experience.

The Specialist in Safety will manage complex safety concerns for Airbnb's community, offering support for various threatening situations via multiple communication channels. The role requires strong interpersonal skills, problem-solving abilities, and the capability to handle sensitive information responsibly.

The role involves managing security concerns for the Airbnb community, addressing complex cases, interacting with customers, providing support, and ensuring confidentiality. Candidates should demonstrate strong communication skills and the ability to handle sensitive situations effectively.