Jobs at Airbnb

The Specialist in Safety will manage complex safety concerns for Airbnb's community, offering support for various threatening situations via multiple communication channels. The role requires strong interpersonal skills, problem-solving abilities, and the capability to handle sensitive information responsibly.

The role involves managing security concerns for the Airbnb community, addressing complex cases, interacting with customers, providing support, and ensuring confidentiality. Candidates should demonstrate strong communication skills and the ability to handle sensitive situations effectively.

Lead and manage a 10-15 person customer service team delivering high-quality, sensitive issue resolution. Drive performance through coaching, staffing, reporting, and operational improvements. Collaborate on capacity planning, support strategic initiatives, and ensure team development, diversity, and accountability while handling high-severity escalations and crisis situations.

Lead and coach a team of ~10–15 customer support ambassadors to deliver high-quality support. Manage complex and sensitive escalations, drive performance through coaching, staffing and workforce planning, analytics and reporting, process improvements, hiring/onboarding, and execution of strategic initiatives while promoting diversity, inclusion, and operational excellence. Must be adaptable, calm under pressure, and available for weekends/holidays/on-call.

The Specialist provides customer service support, managing complex cases, and ensuring user satisfaction while fostering relationships with clients and stakeholders in a fast-paced hospitality environment.

Lead workforce forecasting, capacity and staffing planning, vendor management and scheduling for operations teams. Produce realtime operational reporting and executive summaries, prioritize projects, integrate AI and automation, measure ROI, identify risks, improve partner efficiency, and lead large cross-functional initiatives from strategy to execution.

Lead capacity planning, demand forecasting, staffing and utilization for scaled and revenue operations. Own project intake, governance, vendor performance, and executive reporting. Use data and AI to optimize vendor mix, staffing, ROI, and operational risk, and drive cross-functional decisions and efficiency improvements.

Responsible for implementing cross-functional programs to drive community support goals, managing multiple projects, and collaborating with executives to ensure successful delivery.

As a Community Support Program Manager, you will implement large-scale, cross-functional programs aligned with organizational goals, driving community support initiatives and influencing stakeholders at all management levels.

Build and operate Airbnb's global cloud networking infrastructure including service mesh, cross-region gateways, load balancers, and edge security. Work with open-source communities (k8s, Istio), design multi-region cloud network architectures, develop operational tooling, and collaborate with product, engineering, and security teams to optimize network performance and reliability.

The Luxe Market Manager will lead and develop teams to grow Airbnb Luxe's supply in NAMER and LATAM, focusing on strategy, relationships, and performance.

As a Localization Manager, you will own the localization strategy, collaborate with stakeholders, and drive international growth to ensure an authentic local user experience in Canada.

As Localization Manager, you'll drive localization strategies for Airbnb in Canada, ensuring authentic experiences through collaboration with internal and external stakeholders. Your role involves adapting global strategies, managing product localization, and enhancing user experience.