Search the 5 jobs at Airbnb

As a Safety Specialist at Airbnb, you will focus on managing a variety of safety concerns for the community, responding to threats, and providing support to survivors while ensuring confidentiality. This role involves complex case management, effective communication, and collaboration with other teams to resolve customer issues involving safety matters.

As a Premium Support Senior Associate, you will provide exceptional customer service to Airbnb hosts and guests, manage complex reservations, resolve issues effectively, and build strong relationships with the community. You'll be expected to work autonomously while ensuring high-quality support and continuous improvement of services.

The Manager of Premium Support at Airbnb will lead a customer service team of 10-15 ambassadors, ensuring high-quality support and operational efficiency. Key responsibilities include managing escalations, conducting performance coaching, implementing best practices, and collaborating with staffing teams to meet operational needs.

The role involves managing a team of 10-15 customer support ambassadors, ensuring high-quality support services, providing guidance and coaching, and developing performance strategies. The manager will handle complex customer issues, collaborate on staffing needs, and monitor team performance in a dynamic environment.

The Premium Support Senior Associate at Airbnb provides exceptional customer service to key community members facing issues with reservations. Responsibilities include managing complex cases, ensuring resolutions, communicating effectively, and building strong relationships with users. The role requires autonomy, problem-solving skills, and high-level interaction with clients.