Jobs at Airbnb

The Specialist provides customer service support, managing complex cases, and ensuring user satisfaction while fostering relationships with clients and stakeholders in a fast-paced hospitality environment.

Lead and scale a global operations excellence function for customer support: hire and develop teams, define operating models, drive strategic programs, partner cross-functionally to improve processes, data-driven optimization, and ensure successful implementation and reporting of initiatives.

Lead capacity planning, demand forecasting, staffing and utilization for scaled and revenue operations. Own project intake, governance, vendor performance, and executive reporting. Use data and AI to optimize vendor mix, staffing, ROI, and operational risk, and drive cross-functional decisions and efficiency improvements.

Lead workforce forecasting, capacity and staffing planning, vendor management and scheduling for operations teams. Produce realtime operational reporting and executive summaries, prioritize projects, integrate AI and automation, measure ROI, identify risks, improve partner efficiency, and lead large cross-functional initiatives from strategy to execution.

Lead workforce management for global contact center operations: forecast demand, create schedules, manage real-time adherence, control labor costs, report workforce metrics, drive service levels, and develop a high-performing WFM team while collaborating with operations, HR, vendors, and product.

Lead workforce planning for Airbnb’s global contact center: forecast demand, create and optimize schedules, manage real-time adherence, analyze performance metrics, control labor costs, and develop a high-performing WFM team while partnering with operations and stakeholders.

The Manager, Safety is responsible for leading customer support teams, ensuring high service quality, coaching staff, managing performance, and overseeing operational strategies in a dynamic environment.

The Manager, Safety Support leads a team to provide exceptional customer service, manage performance, ensure training, and drive operational excellence while adapting to high-pressure situations.

The Specialist in Experience Claims will enhance customer service by resolving claims through empathy, effective communication, and a deep understanding of user needs. Responsibilities include investigating claims, providing high-level support, and collaborating with various stakeholders to ensure seamless service and customer retention.

As a Claims Experience Specialist, you'll manage claims, provide premium support, ensure customer satisfaction, and drive retention for Aircover products.

The Luxe Market Manager will lead and develop teams to grow Airbnb Luxe's supply in NAMER and LATAM, focusing on strategy, relationships, and performance.

As a Localization Manager, you will own the localization strategy, collaborate with stakeholders, and drive international growth to ensure an authentic local user experience in Canada.

As Localization Manager, you'll drive localization strategies for Airbnb in Canada, ensuring authentic experiences through collaboration with internal and external stakeholders. Your role involves adapting global strategies, managing product localization, and enhancing user experience.

The Specialist in Safety will manage complex safety concerns for Airbnb's community, offering support for various threatening situations via multiple communication channels. The role requires strong interpersonal skills, problem-solving abilities, and the capability to handle sensitive information responsibly.

The role involves managing security concerns for the Airbnb community, addressing complex cases, interacting with customers, providing support, and ensuring confidentiality. Candidates should demonstrate strong communication skills and the ability to handle sensitive situations effectively.

Lead and inspire a team to grow Airbnb's Homes supply in Canada, executing strategic plans, enhancing guest experience, and developing talent.

As a Senior Release Manager, you will ensure successful software launches for CS agents, managing communication, metrics, and post-launch improvements.