Jobs at Affirm

Provide on-site and remote IT support for employees, troubleshoot end-user issues, manage Jira tickets, deploy and maintain systems, administer SaaS platforms, provision accounts and devices, support local network infrastructure, maintain IT assets, monitor security threats, and enforce compliance policies. The role supports the Toronto office five days per week and may independently maintain office technology infrastructure.

Build and operate backend systems supporting post-transaction card account accuracy, issue resolution, and customer communications. Break down projects, deliver work in phases, collaborate with product and cross-functional teams, monitor system metrics, support availability and on-call operations, and contribute to code reviews and interviews. The role requires backend development experience, distributed systems knowledge, and proficiency in Python or Kotlin, AWS, MySQL, and Kubernetes.

Lead the architecture, development, integration, deployment, and support of global financial systems and ERP/EPM platforms. Build scalable data integrations, establish engineering and governance standards, ensure monitoring, security, auditability, and system availability, and partner with Finance, Accounting, Product, and Engineering leaders on the technical roadmap. Manage operational processes, promote quality and ownership, and develop a high-performing team.

Lead revenue analytics by developing business cases, dashboards, KPIs, experiments, and automated analytics solutions. Partner with Client Success, Marketplace, merchants, and cross-functional teams to evaluate performance, guide go-to-market decisions, quantify product value, and identify growth opportunities. The role requires translating structured and unstructured data into actionable insights, standardizing analytical workflows, and communicating recommendations to internal and external stakeholders.

Lead the design, scalability, reliability, and optimization of continuous integration systems across multiple services and platforms. Improve build times, testing, reporting, deployment workflows, monitoring, and incident response. Drive CI/CD strategy and developer productivity initiatives, mentor CI engineers, collaborate across engineering, and align infrastructure with company goals. The role also requires expertise in modern build systems, cloud-native environments, infrastructure as code, and large monorepos.

Lead high-visibility technical transformation and operational programs across engineering, product, analytics, and cross-functional teams. Establish data-driven planning frameworks, improve processes, manage dependencies and risks, align stakeholders, guide investment decisions, and drive organizational change. Develop communication strategies, promote accountability, and enable effective software delivery and continuous improvement at scale.

As a Revenue Operations Analyst II, you'll design and optimize processes for lead management and lifecycle, ensuring efficiency and data integrity while supporting marketing and sales teams.

Evaluate, structure, and price consumer asset-backed transactions; develop capital structuring, pricing, and quantitative loan performance models; and provide insights supporting funding strategy and merchant pricing. Collaborate with Capital Markets, Treasury, Credit, Commercial, Product, Engineering, and other teams to guide funding, product, and business decisions.

Leads multiple Fraud Operations teams focused on disputes and compliance. Responsibilities include developing people leaders and individual contributors, setting operational strategy, improving productivity and quality, managing service levels and queue health, resolving complex risk events, driving cross-functional alignment, and implementing scalable process improvements. The role requires significant fraud operations and people leadership experience, strategic planning, change management, AI-enabled efficiency initiatives, and continuous improvement expertise.

Own and grow strategic relationships with large Canadian merchants. Develop multi-year account plans, negotiate contracts and pricing, analyze partner performance, identify growth opportunities, and coordinate Product, Technical, Credit, Analytics, Marketing, and Risk teams. Manage customer health, retention, adoption, and business outcomes while influencing executive stakeholders and driving complex commercial initiatives.

Own and deliver high-availability, low-latency backend systems supporting authentication, verification, and fraud journeys across web and mobile. Lead quarterly goals, guide engineers through ambiguous problems, collaborate with product, design, and analytics, resolve technical and business issues, monitor system availability, improve engineering standards, support on-call operations, and develop team talent.

Own Affirm’s core checkout experience for selecting and reviewing payment terms. Lead research, experimentation, UX development, roadmap prioritization, and cross-functional execution across Product, Design, Engineering, Analytics, Research, Legal, and Compliance. Improve conversion, clarity, and consumer confidence while expanding the experience internationally and adapting it to local markets.

Leads cross-functional operations enablement programs that scale compliant servicing experiences. Owns strategy, roadmaps, operational readiness, knowledge management, training, change management, performance measurement, and global vendor coordination. Partners with Product, Engineering, Operations, Compliance, and executives to deliver measurable improvements in efficiency, compliance, customer experience, and adoption across distributed teams.

Lead design and delivery of cost-visibility and optimization tooling across cloud and AI infrastructure. Set technical strategy, build automation and monitoring, collaborate cross-functionally, ensure operational readiness, and mentor engineers to scale FinOps capabilities and self-service cost systems.

Lead multi-disciplinary technical programs, coordinate between engineering and non-engineering teams, manage schedules and risks, and mentor team members.

Lead full-stack engineering for card acquisition and onboarding across mobile, web, and backend. Define technical strategy, deliver quarterly goals, mentor engineers, ensure operational reliability (monitoring, on-call, CI/CD), collaborate with product/design/analytics, and drive quality, experimentation, and scalable backend systems.

Lead the Developer Environments team, enhancing software development productivity. Drive strategy, manage systems, and improve developer workflows and tooling.

Lead frontend engineering for Affirm’s consumer web experiences using React and TypeScript. Own quarterly team goals, deliver major product features, modernize web architecture and design systems, and develop tools such as codemods and AI agent skills. Collaborate with product, design, analytics, and engineering teams; establish quality standards; monitor availability and metrics; support on-call operations; resolve technical issues; and mentor engineers.

Leads Affirm’s global customer operations vendor strategy and BPO network, owning governance, performance, compliance, resiliency, cost optimization, AI-enabled innovation, and customer experience. Manages Vendor Managers and international stakeholders while overseeing vendor selection, migrations, escalations, operational transformations, analytics, workforce planning, and recovery efforts. Builds scalable governance and high-performing, customer-centric vendor organizations across global markets.

Leads the Infra Foundations engineering team, setting its roadmap, mentoring engineers, and maintaining reliable AWS foundations. Owns account provisioning, networking, IAM, infrastructure-as-code automation, GitOps workflows, quota management, patching, configuration management, incident response, and security collaboration. Establishes operational standards, drives self-service tooling adoption, and ensures infrastructure frameworks are safe, consistent, and dependable across teams.