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The Customer Success Manager will partner with clients on their digital training strategy using the 360Learning platform. Responsibilities include analyzing platform usage, creating action plans, ensuring contract renewals, and developing strong client relationships to limit churn and create advocates. The role involves coordinating with internal resources to meet customer needs and maximize success outcomes.
As an Account Executive, you will drive revenue in the North American Mid-Market segment, mastering product demos, conducting client meetings, and exceeding sales quotas over time. You'll become an expert in Learning & Development market trends and contribute to the organization's knowledge.
The Head of Professional Services will lead a team of consultants in onboarding new customers, managing multiple projects, and ensuring customer engagement. Responsibilities include supporting sales, managing consultants, pricing, and partner enablement, while continuously improving service offerings.