Toronto-based connectivity company TERAGO has appointed May Daou as its new chief customer officer to strengthen customer engagement and retention as it enters the next phase of growth.
According to a company statement, Daou will lead TERAGO’s end-to-end customer experience, overseeing customer onboarding, service delivery, account management, retention and customer advocacy. She will also be responsible for customer-facing marketing functions, including brand strategy, awareness and demand generation, as well as pre-sales support to ensure customer requirements are effectively translated into tailored solutions.
Daou previously served as TERAGO’s vice president of revenue management, where she played a key role in developing the company’s revenue management framework.
