Leads a team overseeing outsourced collection and recovery agencies and law firms. Owns vendor performance, compliance, customer experience, strategic network planning, technology improvements, budgeting, workforce analytics, process enhancements, and stakeholder collaboration. Drives agency onboarding, remediation, operational efficiency, and recovery performance while coaching internal associates and external partners.

Manages supplier categories and third-party relationships across due diligence, sourcing, contracting, onboarding, monitoring, and offboarding. Leads supplier strategies, negotiations, contract management, risk mitigation, regulatory compliance, stakeholder engagement, and process improvement. The role requires executive-level influence, oversight of third-party services, adherence to financial-services regulations, and management of multiple complex priorities. It also includes team leadership, change management, and efforts to improve efficiency and supplier value.

Manage a portfolio of third-party relationships for Capital One, overseeing risks, contracts, service levels, pricing, negotiations, regulatory compliance, and stakeholder outcomes. Develop strategic plans using market and competitor insights, support team members, drive continuous improvement, manage competing priorities, and influence internal and external partners. The role requires expertise in third-party or vendor management, sourcing or procurement within financial services, OSFI Guidelines B-10 and E-21, and supplier negotiations.