Scrum Master

General Information:

Role Title: Scrum Master
Job Type: Full-Time Permanent
Job Location: Toronto, ON, Canada

Reports to: Senior Manager from the PMO Team

About Fulfillment IQ (FIQ)

At Fulfillment IQ, we are transforming the future of logistics technology. As an award-winning consultancy and technology partner, we work with brands, retailers, and 3PLs to solve their most complex challenges - whether it’s designing strategy, selecting the right tech stack, building custom software, or implementing enterprise platforms.

Our team includes logistics experts, engineers, and strategists who bring both technical depth and practical experience to every engagement. We value clear thinking, strong execution, and real results. If you’re a builder, thinker, and doer who wants to shape the next generation of logistics solutions, FIQ is where you’ll find meaningful work and career growth.

We’re proud to be an inclusive, globally distributed team that values flexibility and collaboration. At FIQ, your ideas and contributions matter. You’ll have the chance to work alongside some of the brightest minds in the industry, drive innovation that sets new standards, and grow in a culture that celebrates learning, diversity, and teamwork.

Role Overview:
A Scrum Master will be responsible for facilitating agile processes and practices within our development teams to ensure successful delivery of high-quality software solutions. You will work closely with Product Owners, Development Teams, and other stakeholders to guide the team through agile ceremonies, remove impediments, and foster a culture of continuous improvement.

Key Responsibilities:
•    Lead daily stand-ups, sprint planning, sprint reviews, and retrospectives, ensuring that all Scrum practices are followed effectively.
•    Identify and address any obstacles or challenges that may hinder the team’s progress. Work to resolve issues proactively and escalate as needed.
•    Monitor and report on team performance metrics, including velocity, burn-down charts, and sprint progress. Use data to facilitate discussions on team performance and areas for improvement.
•    Provide guidance and support to team members on agile principles and Scrum practices, helping them understand and implement agile methodologies effectively.

Qualifications & Experience:
•    Required bachelor’s degree in computer science, Business, or a related field, or equivalent experience.
•    Proven experience as a Scrum Master or in a similar agile role. Experience working in agile environments and with cross-functional teams is highly preferred.
•    Scrum Master certification (CSM, PSM I, or equivalent) is required. Additional agile certifications (e.g., SAFe, AgilePM) are a plus.
•    Strong understanding of Scrum and agile methodologies.
•    Excellent facilitation, coaching, and mentoring skills.
•    Ability to manage multiple priorities and work in a fast-paced environment.
•    Strong problem-solving skills and the ability to address and resolve impediments.
•    Effective communication and interpersonal skills.
•    Proficiency with agile project management tools (e.g., Jira, Trello).

Key Performance Indicators (KPIs):

Sprint Goal Achievement Rate – Measures how often the team meets its sprint goals, indicating effective planning and execution.

Impediment Resolution Time – Tracks how quickly the Scrum Master helps remove blockers that slow down the team.

Team Engagement & Morale Score – Assessed via regular surveys or feedback to gauge team satisfaction and collaboration.

Retrospective Action Item Completion Rate – Measures how effectively improvement actions from retrospectives are implemented.

Velocity Stability – Evaluates the consistency of completed work (story points) across sprints, reflecting team predictability and flow.

Why You’ll Love Working Here
At Fulfillment IQ, we don’t just build supply chain solutions—we build careers, friendships, and unforgettable experiences. As an equal opportunity employer, we celebrate diversity and are committed to creating an inclusive environment for all team members.

Here’s what makes working with us a rewarding experience:

Work That Matters
Imagine being part of projects that reshape the supply chain industry and create real-world impact. Your work here won’t just meet expectations, it’ll set new ones.

Career Growth That Matters
We’re serious about growth.
Whether it’s training, mentorship, or new challenges, we’ll help you go from good to exceptional.

Flexibility to Thrive
Whether you prefer working remotely, in a hybrid setup, or on-site, we offer flexible options to help you balance work and life effectively.

We Celebrate You
From work anniversaries to team achievements, we value your contributions and celebrate milestones with thoughtful rewards like vouchers and team events.

A Collaborative Culture
Work alongside some of the brightest minds in the industry. Our supportive and inclusive culture ensures every voice is heard, and every team member feels valued.

Perks you’ll appreciate

• Employee Health: While Canada has a public healthcare system, we offer a supplementary benefits plan that includes coverage for medical, as well as an employee wellness program.
• Time Off: Our paid time off includes statutory vacation time, sick leave, and public holidays, consistent with provincial labor laws.
• Retirement: We contribute to the Canada Pension Plan (CPP) and also offer supplementary retirement savings plans.
• Professional Growth: We provide a dedicated learning and development budget to support your career growth.
• Flexible Work: You will have access to flexible work hours and remote flexibility.
• Perks: We offer reimbursement for business travel, internet, and workstation costs, as well as anniversary rewards and an employee stock option (ESOP) program.
• Community Engagement: We host team events and in-person organizational meetups to foster a strong company culture

Life at Fulfillment IQ:

Fulfillment IQ is a company that values its people, and we work together as a team while being a remote company. Fulfillment IQ is an equal opportunity employer. We celebrate diversity, inclusivity, and are committed to creating a culture of equitable opportunities for all employees.

Learn More About Us

Website: fulfillmentiq.com

LinkedIn: Fulfillment IQ

Spotify: eCom Logistics Podcast Spotify

YouTube: eCom Logistics Podcast YouTube